Easy
Returns.
We stand behind every part we ship. If it's not the right fit or not what you expected, our team will make it right with speed and transparency.
Policies Put You First
Sourcing parts from across the globe should feel as safe as buying them locally. Our returns policy is built on trust and technical accuracy.
Exact Fit Guarantee
"If a part doesn't fit despite having verified your VIN, we offer a 100% free exchange or return."
14-Day Return Window
"Standard returns are accepted within 14 days of delivery for unused parts in original packaging."
Damaged in Transit
"Every shipment is insured. If your part arrives damaged, we'll handle the claim and send a replacement immediately."
Hassle-Free Process
"No complex forms. Just message our support team with your order ID and a photo of the issue."
How to Process
An Exchange
If something isn't right, don't worry. We've optimized our reverse logistics to be as fast as our deliveries. Here's how it works:
Start a Claim
Contact our support team via WhatsApp or Email with your order number and clear photos of the part.
Rapid Review
Our technical team will review the claim and verify the issue within 24 working hours.
Reverse Logistics
We arrange the collection of the incorrect or damaged part directly from your workshop.
Resolution
A replacement part is dispatched immediately, or a full refund is processed to your original payment method.
Frequently Asked
What if it's my fault I ordered the wrong part?
If we haven't verified it via VIN, a restocking fee may apply. However, if our team verified the VIN and it's wrong, it's 100% on us.
Who pays for return shipping?
For damaged or'incorrectly verified parts, CarAxis handles all courier costs globally.
Can I cancel an order before it ships?
Yes! If the part hasn't left our distribution center, we can process a full refund within 1 hour of your request.
Looking for Warranty Info?
Returns cover the first 14 days, but our warranty program protects your purchase for up to 2 years. Learn about our coverage for manufacturing defects.
Shop with
Zero Risk
Join thousands of workshops worldwide who trust CarAxis for their mission-critical parts. Fast sourcing, accurate verification, easy returns.